The
Industrial Revolution set cash registers ka-chinging all over the world,
as never before. Ka-ching! Ka-ching! A sweet sound, beloved by merchants
everywhere. Until the electronic age.
Suddenly,
silence prevailed. All the cash registers went about their important
work, ka-ching-free. Merchants mourned. Evenings, they would sit
together, counting their money. Oh, they were happy enough with the
numbers. More than happy, even. Sales increased and increased. But
something was missing.
"The money
smells delicious," they would say to each other, "but something is
missing."
"Oh, yes,"
they would reply. "How I long for the days when I could hear the
money coming in. It was just so much more, I don’t know ----
satisfying."
One day, an
Innovator from Silicon Valley happened to overhear such an exchange.
Compassion welled up in his bosom. Compassion for the tragic plight of
merchants all over the world. Clearly, some focused Innovating was in
order. By the end of the day, this brave and big-hearted soul had the
solution, and 26,262,841 orders for immediate installation.
The
merchants were beside themselves with joy. Now, in place of their former
lamentations, they speak to each other like this:
"Oh, how I
love it!" they say. "No matter where I am, I can hear every single
sale!"
"Yes, yes,"
they reply. "Ka-ching was never like this. This is like ---- like ----
like a huge tweety-bird, personally announcing to me every single sale.
Now, that is my idea of heaven."
"Exactly,"
they re-reply," every bar of soap, every tube of Chapstick, every roll
of Lifesavors, every, every, everything! From any point in the store.
Oh, yes! Yes!! Yes!!!
They dance.
They sing. They mourn no longer. And the Innovator loves to see it. A
beautiful thing, this. People helping people.
And what of
the customers? Are their hearts in the right place? Do they
understand and embrace the deep beauty of their new shopping
experience? Is there anything they will not accept? Will they
balk now? Will they duck, raising their arms to shield their eyes,
instinctively terrified to find themselves in a huge aviary gone rabid?
Will they run screaming, unable to understand that it is just noise?
Will they leave their children at home now, when they enter the domain
of the merchants, so that the merchants will have to go from door to
door with the candy bars and potato chips and Disney Adventure magazines
and little packages of cookies and all the other little things that the
children formerly would have tossed into the checkstand-mix while their
parents were busy handling the money end of things? Will the merchants
be torn between mourning over the millions of dollars in lost sales, and
rejoicing over the sharp drop in insurance rates, because no children
will be hurt anymore when they race with the shopping carts?
No. It’s all right.
Customers and checkers take it all in stride. Voices raise
automatically, to be heard above the din. Half the population is deaf,
having stuffed its ears with low-tech shields. Some people don’t
like it! But it’s all good. The Innovator is listening. Soon, there will
be high-tech earplugs. They will be expensive, but the Innovator
will not mind. Anything to be of service. Ka-ching!